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Warning: Avoid These 3 Gig Economy Onboarding Mistakes, by Andre Lavoie

You might not give your gig-economy contractors retirement plans and paid vacation. But you can invest in them with good paychecks and advancement opportunities...

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This Introvert Entrepreneur Found the Courage to Network With 20,000 People and Did Great, by Sherry Gray

The Collision Conference is huge by anybody's standards but very, very far outside the comfort zone of somebody who works happily alone at home...

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12 Principles for Excellent E-commerce Customer Service, by Jerry

One of the most important ways that businesses differentiate themselves from their competitors online is through the quality of their support. It’s an especially important part of success in…

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How to Get the Most Out of Business Testimonials, by Jerry

One of the first things most of us do when we evaluate a product or service is look for reviews. In fact, an incredible 90% of people reported that positive reviews make them likelier to buy, while…

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How to Craft Ecommerce Content for Stronger SEO & Conversions, by Jerry

Kim runs an e-commerce site that sells cubic zirconia, diamond-alternative jewelry. She wants to get better organic search rankings for her company, and she understands that she can improve her…

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