Frequently Asked Questions

The most frequently asked questions at LanceBase.com.

#1 How do I change my username?


Members in good standing are afforded a one-time username change. To request this change please use the Contact form.

Additional username changes can be purchased here.

Things to keep in mind:

  • Once changed, all prior posts will reflect new username.
  • Once changed, you will need to login using the new username.
  • Usernames must be between 3 and 15 characters (no spaces), and comprised of letters, numbers, hyphens, and/or underscores.

 

#2 How do I report a rules/policy violation?


Clicking a "Report" link will alert staff to any problematic thread or post. If you believe there has been a violation of LanceBase rules or policies, we invite you to report this information to our moderation team for investigation.

If a post needs immediate attention, the report system is the correct way to alert staff. Reporting a post is done by clicking on the Report () link located at the bottom of each post. Clicking this link will produce a simple report form.

Report Post Button

From here, you can generate a report to send to our moderation team for review. Include as much verifiable information as possible in the Report Reason field before submitting. Please use the following format:

Report Post Form

Non-post violations should be reported via Contact form using the same format.

If staff determines a violation has occurred, a suspension will be issued to the associated account(s). Note: Abuse of the Report system constitutes a violation of our Terms of Use.

Notice an error or bug? Please Contact Us.

 

#3 What are the forum rules?


The Help Pages contain various resources, including:

 

#4 What are the avatar file upload limitations and specifications?


Recommended dimensions: 384 x 384 pixels
Accepted file extensions: .jpg, .png, .gif
Recommended resolution: 72ppi

Images exceeding 384 pixels will be resized, possibly leading to a loss in quality.

 

#5 What are the image file insertion limitations and specifications?


Max image file size: 2MB
Max image per message/post: 4
Max image dimensions: 1000 x 1000 pixels
Accepted file extensions: .jpg, .jpeg, .jpe, .png, .gif
Recommended resolution: 72ppi

Images exceeding the file size limit will be rejected.
Images exceeding 1000 pixels will be resized, leading to a loss in quality.

Images are first resized based on the maximum physical dimensions (pixels). If the resized image is below the maximum file size (MB) limit, then it will be allowed.

 

#6 Are there any new user restrictions? Why can't I post a link?


With the exception of Supporters and Advertisers, new members can include links in text, only after having made 2 posts. Further, using words/phrases historically associated with spam may result in a post being rejected.

 

#7 Is there an online status timeout?


After a user interacts with the system (by clicking a link etc.) they will be considered "online". They will be considered to be offline if they do not interact with the system for 15 minutes.

 

#8 What are the different member ranks? How does the banner ladder work?


At LanceBase, member Banners are stackable and describe rank. With Supporter accounts, a member's current element banner will display directly below their supporter banner.

Banner groups/hierarchy:

  • Staff (appointed)
  • Supporter (purchased)
  • Elements (achieved)

Staff

Administrator, Moderator = Staff Member. (Staff )

LanceBase Staff Banner

Supporter

Membership Upgrade = Supporter Member. (base style)

LanceBase Supporter Member Banner

Elements:

10,000 posts = Elite Member. (green banner)

LanceBase Elite Member Banner

4,000 > 9,999 posts = Senior Member. (blue banner)

LanceBase Senior Member Banner

500 > 3,999 posts = Contributing Member. (orange banner)

LanceBase Contributing Member Banner

0 > 499 posts = Registered Member. (red banner)

LanceBase Registered Member Banner

Note: Promotions are updated hourly (for logged in/active users), they are not instant.

 

#9 How and when are user and post counts updated?


The global user and post counts are updated via a cron job (Rebuild Board Totals Counter) every 10 minutes.

 

#10 How long do I need to wait between posts?


Non-Supporter: 15 seconds
Supporter: No restriction

 

#11 Can I use HTML in posts or signatures?


HTML is not supported in posts or signatures; BBCode only.

 

#12 How do I become a Supporter?


The Help Pages contain various resources, including:

 

#13 Will I ever stop receiving "watched content" alerts?


Watched content alerts and emails will only be sent to users who have visited within 180 days. Meaning members will stop receiving "watched content" alerts after 180 days of inactivity.

 

#14 I registered successfully, but never received a confirmation email. What should I do?


Upon successful Registration at LanceBase.com, you will receive a confirmation email containing an activation link. You must click this link in order to activate your account and complete the registration process.

If you're having trouble finding the confirmation email in your Inbox, please try the following:

  1. Check your Spam, Junk, Trash, Deleted Items, and Archive folders.
  2. While logged in, re-send the Confirmation Email.
  3. Make sure the provided email address is free of typos here.
  4. Make sure you're checking the correct email account.
  5. Examine your e-mail account settings. Try adding supportlancebase.com to your address book.
  6. Make sure you're able to receive email from other senders.

If you are still unable to receive the confirmation email, please Contact Us.

 

#15 How do I edit or delete a post?


For non-Supporter accounts, new posts may be edited or deleted for a period of 15 minutes. Please take care not to edit posts in a way that interferes with a discussion.

Editing or deleting a post is done by clicking on the Edit () or Delete () link located at the bottom of each post.

LanceBase Edit Delete Post

 

#16 How can I find (and share) the direct link to a specific post?


A Permalink (portmanteau of permanent link) is a URL that points to a specific forum post. Click a post's Number (#) to display it's direct permalink in your browser's address bar.

LanceBase Post Number Permalink

 

#17 How long are personal conversations stored in my inbox?


Personal Conversations are not stored indefinitely. Conversations without a new reply are deleted after 4 months. (12 months for Supporter members)

 

#18 I’ve got a problem. How do I contact LanceBase?


We’re eager to help. Contact Us